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Cancellations
Scheduled visits are an important part of your dental health. We understand circumstances change and we will be happy to reschedule your appointment.
We kindly ask that you give at least 24 hours notice of changes to your scheduled appointment.
Failure to Attend
Unfortunately, we experience high rates of missed appointments. This significantly impacts on waiting times for appointments and patients' treatments are pushed back. As a result, we will be implementing fees for missed appointments and late cancellations (within 24 hours), charged at £1 per minute. The fee must be paid before another appointment can be arranged.
Failure to attend appointments or late cancellations on more than 2 occasions will result in your deregistration from the practice.
If you arrive late for your scheduled appointment, the dentist has the right to refuse treatment and charge accordingly.
Deposit Payments
A 50% or 100% deposit for the cost of your treatment will be needed at the time of your booking.
An appointment cannot be given, unless the relevant deposit has been paid.
Zero Tolerance
We give a Zero Tolerance promise to our staff. Our staff should be able to come to work without fear of physical or verbal violence, harassment or abuse.
Out of Hours Care
Our normal working hours are Monday-Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. For any out of hours emergencies, please call NHS24 on 111. In the event the staff have to stay back for unscheduled or out of hours treatment, an out-of-hours fee will be charged.
Treatment Plans
A treatment plan will be provided to you to sign either by hand or electronically. The dentist reserves the right to amend the treatment plan and the costs of care according to your treatment needs on the day of treatment. These forms are part of the process we undertake to ensure we have your informed consent before any treatment is carried out.
Safeguarding
For the safeguarding of children and vulnerable adults, if a person under 18 or in a vulnerable group misses an appointment, we follow the “Was Not Brought” pathway, as defined by the British Dental Association.
Equality & Diversity
We ensure that all patients and staff, both actual and potential, are treated fairly and respectfully and are not discriminated against regardless of age, colour, disability, ethnic or national origin, gender, marital or civil partnership status, pregnancy or maternity, race, religion or belief, or sexual orientation (Equality Act 2010).
Complaints/Compliments
Please contact the Practice Manager if you wish to comment on any aspect of the service you have received. We take complaints very seriously and aim to ensure that all of our patients remain satisfied with the service they receive at the practice. A copy of our complaints handling procedure is available upon request.
Data Privacy Notice for Patients Last updated October 2024
Mint Dental Care Kingseat and partners processes identifiable information that relates to patients and is therefore required by law to comply with the General Data Protection Regulations (GDPR), which protect your privacy and ensure that your personal information is processed fairly and lawfully.
